Refund policy

Defective items, returns and reimbursement

1. If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Fashion World within 14 days of delivery, by the same delivery method, which the parcel was received or return it to your closest Fashion World store. You can either receive a  refund, or have the product repaired or replaced, depending on the situation.

2. In the case of a damaged or incorrect item having been delivered, Fashion World will evaluate each case and issue a refund upon proof of the damaged/incorrect item.

3. For all assistance on above, please email us at support@dexfashion.co.za